Frequently Asked Questions

You can open your account with the minimum amount of $100.00 pesos.

INVESTMENT ACCOUNT OPENING

The investment terms are 1, 3, 6, 12, 18, 24 months.

No, it is necessary to respect the established time of the contract or term.

You can have the investments you need, all of them will be linked to your account number and/or client.

There is no commission for opening or managing an account, you only have to respect the term of your contract.

The interest rate depends on the amount and the term requested.

Yes, we are regulated by the CONDUSEF and the National Banking and Securities Commission (CNBV).

You can pay for the following services:

• Property payment
• Catalogs
• Government service payment
• Phone bills
• Payment of booths
• TV service payment
• Electronic pin payment

WITH TECHREO, THROUGH THE APPLICATION, YOU CAN MAKE THE PAYMENT OF SERVICES, FOLLOWING THE FOLLOWING INDICATIONS:

We recommend you contact the customer service line so that you can validate more information about the payment made.

Have the following information at hand:

• Full name
• Telephone number with which you registered in the App
• Email with which you registered in the App
• Brand and model of your mobile device
• Android version
• App Version
• Evidence (Screenshot showing the transaction made)

HOW DO I MAKE A DEPOSIT?

There is an income limit of $10,000 per day, in case you deposit larger amounts, your account will be briefly blocked, so it will be necessary to attend a face-to-face interview to release the account again.

This only happens the first time more than $10,000 is deposited, after the interview you will be able to enter any amount without locks.

In the event of blocking your account due to exceeding the income limit, we recommend that you contact the customer service line at 800 323 4736 so that they can support you in generating the day, time and branch where you must attend your face-to-face interview.

You can make your deposits at came branches, as well as at the following authorized establishments:

In 24 hours. working hours is the attention time in which your deposit is reflected, otherwise, we recommend you contact the customer service line at number 800 323 4736 to report the incident presented, we recommend you have the following information at hand:

• Full name
• Telephone number with which you registered in the App
• Email with which you registered in the App
• Brand and model of your mobile device
• Android version
• App Version
• Evidence (photograph or screenshot of your successful deposit)

To transfer between techreo accounts or accounts from other banks, you must enter your techreo app and follow the instructions below:

If you have made a transfer and it is still not reflected, we recommend you wait 24 hours. otherwise, report your situation to the customer service line, it is important that you share evidence of the movement previously made, where you can check transfer data:

For the transfer authorization, the App requests a token number, which must have arrived via SMS to your mobile device:

The requirements are:

• Official Identification (credential to vote INE)
• Proof of address (proof of electricity, telephone, water less than 3 months old)
• Good credit history
• Have a business that has been in business for at least 1 year
• Photos of your business

We invite you to make your request within the app

CREDIT REQUEST

TECHREO OFFERS LOANS DIRECTED TO PEOPLE WHO WANT TO BOOST THEIR BUSINESS, TO REQUEST IT YOU MUST ENTER THE APP:

From $10,000 to $50,000 pesos.

When applying for the credit, before requesting it you will be able to view a credit simulator so that you can validate the correct data.

To acquire a 'Pal Negocio' credit, it is necessary to contract one of our assistance packages. You can choose between basic, premium and platinum.

Any business applies with the exception of piracy, bars, government employees, police, military, or political groups or unions.

It is a 100% digital, simple and secure procedure.

You will receive your money directly into your Techreo account.

If you have complied with your payments in a timely manner, you can request early renewal of your credit.

You can make your request wherever you are, just by entering the Techreo App!

The interest rate depends on the amount and term requested.

Within the techreo application, you can easily recharge your phone:

We recommend that you contact the customer service line so that you can report the incident presented.

Have the following information at hand:

• Full name
• Telephone number with which you registered in the App
• Email with which you registered in the App
• Brand and model of your mobile device
• Android version
• App Version
• Evidence (Screenshot showing the transaction made)

You can make withdrawals at any ATM, paying a commission for performing the operation.

Just as you can make withdrawals without commission at the closest came branch to your home, you can request the withdrawal for yourself or for a beneficiary, you just have to follow the following instructions:

In CAME branches there is no withdrawal limit, you can withdraw the amount you need, however in ATMs of other banks the maximum withdrawal amount per day is $9,000.

Within the techreo application, you can view the movements that are made in your account, regarding your credit and the investment operations that you have generated.

It is a section where you will find your ideal protection package in life, health and funeral expenses.

Life, Health and Funeral Expenses.

Life, Health and Funeral Expenses.

• Life: If the policyholder dies, their beneficiaries are protected by receiving financial support, which depends on the program contracted.
  • Contracting ages: You can contract it at the age of 18 to 70 years, you can continue renewing your policy, however the cancellation is at 74 years.
• Tú Salud: he client can have telephone medical assistance (without event limits), as well as the following coverage:
  • Accidental death: If the holder dies, the contracted insured sum will be paid to the beneficiaries, with 90 calendar days to make the insurance valid.

    - The first beneficiary for accidental death is the spouse, the second beneficiaries are the parents of the owner and the third are the children.

    - The contracting age is from 18 to 65 years old, you can continue renewing your policy until you are 75 years old, however, as soon as you turn 76, it will be cancelled.

  • Daily rent for hospitalization due to accident or illness: If the holder is hospitalized, he is supported with $300 MXN per day (up to 30 days is valid) to pay the hospital rent. The client can hire him at the age of 18 to 65 years, at 65 years old can renew, however as soon as he turns 66 it will be canceled.
  • General surgical intervention: If the client had to go through a surgical process, he receives support of up to $5,000 pesos, it is important that 30 days after the contracting must have passed in order for it to be valid. The client can contract him at the age of 18 to 69 years old, you can continue to renew your policy until you are 69 years old, as soon as you turn 70 it will be cancelled.
• Funeral Expenses: If the client requires it, guidance will be provided on funeral legal advice, as well as if the owner dies, they can obtain funeral services.

  - Under 70 years of age, you can make funeral services valid from the 30 days that were contracted.

  - From 70 to 85 years old, you can make funeral services valid from the 60 days that were contracted.

The payment is monthly, however the charge is made in a single payment.

We recommend you contact the telephone number 5547-421-774.

You have the option to adjust your password, you must enter your current password and set a new password. The password must meet the necessary requirements to be accepted or else it will not allow the change:

If you have forgotten your password and need to enter the app, follow these steps to recover it:

You can select the time of inactivity, having up to 20 minutes, that is, the time in which the application can be open without being used, when the selected time elapses, the application will close your session:

If you want to report an incident that has occurred with the App or have questions about a process, from the App you can validate the contact numbers where customer service is provided:

To enter the App you can activate FaceID (Facial Identification) and/or TouchID (Fingerprint Identification), it is necessary that your mobile device has these functions, otherwise it will not allow you to activate it and they will only show you activate or deactivate notifications.

If your mobile device has the features enabled, it's just a matter of following these steps to activate them in the App:

You can get it in the see pin section, where you will be asked to enter the cvv that is shown on the physical card. Clicking on validate will show the pin.

In the "Permissions" section we have the option to activate or deactivate our digital card, as well as enable or disable the different services that are displayed.

To disable any service, you must click on the corresponding icon, to identify the status of each service, you must validate the color in which the icon is shown, green being Enabled and red Disabled.

In the account option, the details of your digital card will be displayed, the movements made, as well as we can validate the ccv and digital card number: